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Problems
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  • After installation when you run the program you get the following error message :
    "tierpension.exe has encountered a problem and needs to close".
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  • Under some circumstances Spelling Test shows no words when played in Daily Test mode. Another symptom is that the Spelling Test shows ‘Level 0’ in Daily Test.

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  • The error message 'This application cannot run' appears as soon as you click on the Zoo Vet shortcut to launch the program.

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  • After installation when you run the program, the display is not correct, (no words/buttons are presented, the buttons are not appearing correctly, and are not aligned with text).

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  • Character voices are static or distorted during dialogue (Windows 95/98/Me)

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    Solutions
    Product: My Pet Hotel
    Problem:
    After installation when you run the program you get the following error message :
    "tierpension.exe has encountered a problem and needs to close".
    Solution:

    Please send us your "dxdiag" file to see your computer configuration.

    Click on "start", then "run" and type dxdiag.

    When the Dxdiag window appears, click "save information" and send us the txt file.
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    Product: Mindscape’s Brain Trainer
    Problem:

    Under some circumstances Spelling Test shows no words when played in Daily Test mode. Another symptom is that the Spelling Test shows ‘Level 0’ in Daily Test.
    Solution:

    This affects a minority of users and can be fixed by running the attached program while Brain Trainer is not running.

    Please download the following patch (zip file). Clic

     

     
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    Product: Zoo Vet
    Problem:

    The error message 'This application cannot run' appears as soon as you click on the Zoo Vet shortcut to launch the program.
    Solution:

    For some reason on some machines, the game need to be run in windows 98/Me compatability mode. To do this, please follow the steps below

    1. Locate the shortcut for the game (found either on the Desktop or in the Start > All Programs menu), right-click on it and select Properties.

    2. From the Properties window, click on the Compatibility tab.

    3. Place a checkmark within the section labeled Compatibility mode and select Windows 98 / Windows ME from the drop-down list.

    4. Click the Apply button, then click the OK button.

    Click (or double-click) the shortcut to launch the game.

    (you only need to do this process once)
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    Product: Mindscape’s Brain Trainer
    Problem:

    After installation when you run the program, the display is not correct, (no words/buttons are presented, the buttons are not appearing correctly, and are not aligned with text).
    Solution:

    it happens when the user has changed their screen DPI from 96 (the default) to something else. This is done through Display Properties / Settings / Advanced / General from the desktop or control panel.

    This is sometimes done by people to make their screen font appear larger, but the better way to do this is through Display Properties / Appearance / Font Size. Brain Trainer works ok when this is changed instead, as far as we know.
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    Product: Adventures in Typing with Timon and Pumbaa
    Problem:

    Character voices are static or distorted during dialogue (Windows 95/98/Me)
    Solution:

    A. Change the QuickTime Output setting to "WaveOut"

    NOTE: The following steps A1 through A9 only apply to programs that utilize QuickTime 4.0 and above, indentified by a Blue "Q".

    1. Click the Start button on the Windows Taskbar.

    2. Select Settings and click on Control Panel.

    3. From within the Control Panel window, double-click on the QuickTime icon. If there is more than one QuickTime icon, the correct icon can be identified by the presence of a Blue "Q".

    If no Blue "Q" is displayed in the Control Panel, Please skip to step "B".

    NOTE: In Windows Me, if the QuickTime icon is not displayed within the Control Panel, even after clicking on the link View all Control Panel options, go to step a) below. If it is listed, then proceed to step 4

    a) Click on the Start Menu button, go to Programs then QuickTime and click on QuickTime Player.
    b) Once the QuickTime Player is open, click on Edit from the menu bar, then go to Preferences and click on either Connection Speed, Streaming Transport, Streaming Proxy or Registration. Clicking on any of these options will open the QuickTime Control Panel.

    4. From the drop-down menu at the top of the QuickTime Control Panel, click on the drop-down arrow and select Sound Out from the list of options.

    5. Locate the drop down menu labeled Choose a device for playback. If Direct Sound is listed in the field continue to the next step. If waveOut is already listed in the field, skip ahead to solution #2 to update the sound card driver.

    6. Click on the drop-down arrow and select waveOut from the option list. If there is more than one item with the waveOut characteristic, select the one that corresponds to your systems sound card.

    7. Close the QuickTime Control Panel by clicking on the "X" in the upper right corner of the window. You may now play the game.

    8. If the sound issues are not resolved, continue to Step B for further instructions.

    9. If this completely resolves the sound issue, then it is suggested that the sound card driver be updated for a more long-term solution. Continue to Step C for instructions on updating the Sound Card Driver.


    B. Change the QuickTime Output setting to DirectSound

    NOTE: The following steps B1 through B9 only apply to programs that utilize QuickTime 4.0 and above, indentified by a Blue Q.

    1. Click the Start button on the Windows Taskbar.

    2. Select Settings and click on Control Panel.

    3. From within the Control Panel window, double-click on the QuickTime icon. If there is more than one QuickTime icon, the correct icon can be identified by the presence of a Blue Q. If no Blue Q is displayed in the Control Panel, Please skip to Step 3a.

    NOTE: In Windows Me, if the QuickTime icon is not displayed within the Control Panel, even after clicking on the link View all Control Panel options, go to step a) below. If it listed, then proceed to step 4.

    a) Click on the Start Menu button, go to Programs then QuickTime and click on QuickTime Player.

    b) Once the QuickTime Player is open, click on Edit from the menu bar, then go to Preferences and click on either Connection Speed, Streaming Transport, Streaming Proxy or Registration. Clicking on any of these options will open the QuickTime Control Panel.

    4. From the drop-down menu at the top of the QuickTime Control Panel, click on the drop-down arrow and select Sound Out from the list of options.

    5. Locate the drop down menu labeled Choose a device for playback. Click on the drop-down arrow and select DirectSound from the option list. If there is more than one item with the DirectSound characteristic, select the one that corresponds to your systems sound card.

    6. Close the QuickTime Control Panel by clicking on the X in the upper right corner of the window. You may now play the game.

    * If the sound issues are not resolved, continue to Step C for further instructions.

    C. Lower Sound Hardware Acceleration to None

    WARNING: This is a temporary solution which may cause loss of sound quality with other applications. To regain sound quality, the below setting change should be returned to its original configuration.

    1. From the Windows Taskbar, click on Start. Select Run.

    2. In the Open: field of the Run window, type DXDIAG. Click on OK or press the Enter key on your keyboard.

    The program will begin to gather information about your system so that it can be displayed.

    3. Within the DirectX Diagnostic Tool Window, select the Sound Tab.

    4. Under the DirectX Features section there is a slide-bar labeled Hardware Sound Acceleration Level. Move this slide to the left until it reads No Acceleration.

    5. Click on the Exit button in the lower right corner to close out of the Diagnostic tool.

    6. Play the program. If the issue persists, continue on to Step D.


    D. Disable the Wave Device for the Voice Modem

    NOTE: This procedure will disable the voice abilities of the system's Voice Modem. If the computer is being used to make telephone calls across the internet, or is being used as an answering machine, these abilities will not function.

    1. Click the Start button on the Windows Task Bar, and from the menu select Settings. From the settings sub-menu, click on Control Panel.

    2. From within the Control Panel window, double-click on the System icon.

    3. In the System Properties window, select the Device Manager tab.

    4. Click on the "+" next to the line labeled Sound, video and game controllers to expand the listing of devices.

    5. Locate and double-click the device labeled as Wave Device for Voice Modem.

    6. In the Properties window that opens, click in the box at the bottom of the window labeled Disable in this hardware profile to place a check-mark in the box.

    7. Click on OK to confirm the change. Click on Close to exit out of the System Properties window.

    8. To re-enable the Voice Modem, follow the same steps but remove the check-mark from the Disable box.
     
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